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Find answers about our Sidr Honey, Desi Ghee, Desi Shakar, farm-fresh eggs, shipping, and more.
General
3 questions
Eat Desi is your trusted source for premium, authentic desi food products. We specialize in pure Sidr Honey, traditional Desi Ghee, natural Desi Shakar (jaggery), and farm-fresh wholesale eggs directly from our farms. Every product is 100% natural, carefully sourced, and delivered straight to your doorstep.
We currently ship across all major cities in Pakistan including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, and more. We're continuously expanding our delivery network to reach every corner of Pakistan.
Absolutely! We source our Sidr Honey from trusted beekeepers, our Desi Ghee is made using traditional methods, and our Desi Shakar comes from organic sugarcane. Our eggs come directly from our own farms where hens are raised naturally.
Orders & Shipping
5 questions
Delivery times vary by city: Lahore (same-day to 1 day), other major cities (2-3 business days), and remote areas (3-5 business days). For bulk egg orders, we offer priority shipping to ensure freshness.
Yes! Once your order is dispatched, you'll receive a tracking number via SMS and email. You can track your order from our corrier service provider website.
You can modify or cancel your order within 2 hours of placing it. After that, please contact our WhatsApp support at +92 325 1235451 for assistance.
If your package arrives damaged, please contact us immediately via WhatsApp with photos. We'll arrange a replacement or full refund within 24 hours. Customer satisfaction is our top priority.
Yes! We specialize in bulk orders, especially for farm-fresh eggs. Restaurants, hotels, and businesses can contact us for special wholesale pricing and regular delivery schedules.
Returns & Refunds
3 questions
We offer a 7-day return policy for sealed products. For perishables like eggs, please report any issues within 24 hours of delivery. We'll process your refund or replacement promptly.
Simply contact our support team via WhatsApp or call. We'll arrange a pickup from your location at no extra cost and process your refund once we receive the item.
Refunds are processed within 2-3 business days after we confirm the return. For bank transfers, it may take an additional 1-2 days to reflect in your account.
Products
5 questions
Yes, our Sidr Honey is 100% pure and raw, harvested from Sidr trees in Pakistan and Yemen. It's unprocessed, unpasteurized, and contains all natural enzymes and health benefits.
Our Desi Ghee is made using the traditional bilona method - churning curd from pure buffalo or cow milk and slow-cooking it to perfection. No additives, no preservatives - just pure, aromatic ghee.
Desi Shakar is unrefined, natural jaggery made from pure sugarcane juice. It retains all minerals and nutrients lost in refined sugar processing. It's a healthier alternative with a rich, caramel-like flavor.
Our eggs come directly from our own farms where hens are raised in natural, cage-free environments. We ensure eggs reach you within 24-48 hours of collection for maximum freshness.
Sidr Honey: Room temperature, away from direct sunlight. Desi Ghee: Cool, dry place (refrigerate in summers). Desi Shakar: Airtight container, dry place. Eggs: Refrigerate immediately upon delivery.
Payment
3 questions
We accept Cash on Delivery (COD), bank transfers (JazzCash, EasyPaisa, HBL, UBL, Meezan), and online card payments. For bulk orders, we also offer convenient credit terms.
Yes! Cash on Delivery is available across Pakistan. You pay when you receive your order. For orders above Rs. 10,000, we may require a small advance payment.
Absolutely. We use industry-standard SSL encryption for all online payments. We never store your complete card details on our servers.
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